Help

Thank you for visiting our site, and your interest in our online shop and our products.

We are selling items that are good to promote our problem solving and analytical mental skills. This is the gym for your brain muscles. We hope this will be a place the wiz hangout. We are carrying products that improve our motor skills. Well, there are more that a wiz will do … and we hope to have all of them here.

At the moment, we are “small” and not competitive in various aspects in business. We hope with your support, we will be able to provide you with better service, more choices and better prices.

If you encounter any problem or have any suggestion in any aspects of our shop (including the website) or our products (including things that you want but you can’t find here), please kindly contact us through any mean given under contact us section below. Please do not communicate any sensitive information through this form.

We are based in Brunei, but we will be happy to ship the products outside Brunei as well as within Brunei. Our system currently does not have shipping rate for outside Brunei. If you want to buy from outside Brunei, please contact us.

WizZon is here to serve the Bruneian wizs and beyond.

How to order?

  1. The best way to buy from us is to place the order in our online store. Please read the following points. If you prefer to buy from a physical shop, we are maintaining some stock of our products in Cubes 61, 62/63, 121/122 in SCG Pavilion, Gadong Mall.
  2. Please read the “Terms and Conditions“. Note: We currently am not fully ready to take order from outside Brunei. If you want to buy from outside Brunei, please contact us.
    Terms and Conditions
    1. Purchase of any item from WizZon store confirms acceptance of the Terms and Conditions listed herewith.
    2. All products and free gifts are subject to stock availability and we reserve the right to limit quantities per customer.
    3. Specifications are for reference only and actual product picture may not be exactly as shown.
    4. Prices are in Brunei Dollars (BND).
    5. Prices quoted are per item piece even the picture may show few pieces for illustration purpose, unless specifically stated in the description.
    6. Goods sold are not exchangeable or returnable.
    7. Any order not completed within two weeks will be automatically cancelled, unless mutually agreed to extend the order processing time.
    8. We reserve the rights to alter any terms and conditions without prior notice.
    9. All marks, names and logos used herein are the property of their respective owners.
    10. While we try our utmost to ensure your experience on this website is comfortable and safe, the internet world is wild beyond our limited capability to safeguard from the malicious activities in it. We apologize that we will not be responsible to any consequences that has arisen from the use of this website.
  3. Go to the “Shop” section by selecting “Shop” on the menu (at top of the website).
  4. Find the item(s) you want to purchase.
  5. Add the item(s) into your cart by clicking the “Add to cart” button.
  6. Go to your cart either by selection it on the menu (at top of the website) or clicking the “cart‘ icon at the bottom (on mobile devices), or click “View cart” button that appears after you have added an item to the cart.
  7. Review your cart to check that it has all the items you want. You can adjust the quantity in your cart.
  8. Select your desired shipping and payment methods. If you are not logged in, you will not see shipping options. You can proceed to next step.
  9. Click “Proceed to checkout” button. This step does not place the order. You can still return to your cart to make changes to the items in the cart.
  10. Complete your information. If you are logged in, you will see the information you have provided earlier. Please ensure your shipping and contact information are correct as we will contact you through your email and/or phone number. You will see all available shipping methods once you have provided your shipping address. Please select the desired shipping method.
  11. Select your desired payment method. Available payment methods depend on the shipping method you have selected.
  12. Make sure you have read the terms and conditions. Click the checkbox that “I have read and agree to the website terms and conditions *”
  13. Click the “Place order” button.
  14. We will contact you with payment instructions, usually in email, when your order is ready (all items in stock). We hope to eliminate this step when we have consistent online inventory.
  15. If we are out of stock of the item(s) you have ordered, we will inform you and you can make necessary changes to the order, or cancel the order. We hope to eliminate this step when we have consistent online inventory.
  16. For Bank Transfer and card payment, please make your payment and provide evidence to us either through email or message (see Contact Us below). For COD, please pay when you collect. Your goods will not be shipped/issued to you without payment made.
  17. For self collection, your items will be available at the collection location for an agreed period of time, usually a few days from the day they have been sent to the collection location. The order will be automatically canceled if it is not collected and paid within the specified period of time.
  18. Please discuss with us if you have any problem with the arrangement.
  19. Thank you for shopping with us.

Shipping and delivery

We use logistic providers to deliver our orders. We will endeavor to send the order out within 24hrs, however please allow two days as we currently have very limited manpower. The delivery time will be dependent on the logistic company. We expect most orders will arrive within 1-2 days after we have sent the order to the logistic company. We strive to use the best service providers and in many cases it is possible to receive your order within a day. However, we cannot provide any guarantee on delivery time. If you require your items urgently, please contact us and we will give you an accurate delivery time.

We provide the following modes of delivery and shipping (no guarantee is given for the delivery time):

  • Self (local) pickup at SCG Pavilion, Gadong Mall, BRUNEI. There is no charges for self-pickup.
  • Standard delivery / Pos Laju (below 2kg): Delivery time is usually 2-3 working days. We will either use a delivery company of our choice, or the Pos Laju. Delivery to Temburong is dependent on the schedule of the delivery service provider. Some remote areas may not be reachable and we will cancel the order. Please kindly note the actual delivery time is subject to operation of the delivery service provider. Although rare, it may take longer time than our estimate.
  • Express delivery (below 5kg): Delivery time is usually 1-2 working day. It may be possible to be delivered on next working day if order is received by 17:00 and payment received by the end of the day. Not available for delivery to Temburong. Some remote areas may not be reachable and we will cancel the order. Please kindly note the actual delivery time is subject to the operation of the delivery service provider. Although very rare, it may take longer time than our estimate.
  • Please kindly note there is no delivery on Sunday and public holiday.
  • Free shipping option is available subject to minimum purchase amount.
  • Payment methods

    We accept:

    We accept the following modes of payment methods:

    • Cash on delivery. This is available only for self-pickup at the collection point.
    • Direct bank transfer. Payment can be made into our BIBD or Baiduri Bank account.
    • Credit card payment. We can accept payment by VISA, MasterCard or American Express credit card.
    • BIBD QuickPay and ProgresifPay.

    We do not handle any online payment on our website. All online payments are handled by the respective financial service providers, i.e. the banks or the payment gateway provider. You do not have to worry about the security of our website.

    Contact us

    You can reach us at:

    Follow us on Twitter @thewizzon, IG @wiz.zon, Telegram channel @wizzonnews

    We sell some of our products in Cube 61/62/63/121/122 in SCG Pavilion, The Mall, Gadong, BRUNEI.